Assistant Manager – Sales
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
This is a high-impact frontline sales leadership role managing 40–50 D2C sales agents and Team Leads in a fast-paced BPO environment. You'll own the numbers — conversion, revenue, productivity, attrition — while coaching your team through daily performance gaps and process changes. If you've scaled D2C sales teams in edtech, fintech, or e-commerce and know how to turn underperforming floors into revenue engines, this is your arena.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
This person leads with empathy and knowledge-sharing, investing time in developing agents and Team Leads rather than micromanaging. But they're also operationally sharp — they know how to read a dashboard, spot a trend, and course-correct before the week is lost. They're the manager who sits with a struggling agent for 20 minutes in the morning, then runs a tight performance review in the afternoon. They thrive on building people and hitting numbers in parallel.
- Bias toward action in ambiguity — D2C sales floors shift constantly — campaigns, scripts, incentives, product positioning. Waiting for perfect clarity kills momentum. You need someone who makes the best call with 70% of the info and iterates.
- Comfort with high-frequency feedback — With 40–50 agents, this person will give corrective feedback multiple times a day. If they avoid conflict or sugarcoat too much, underperformance festers and conversion stays flat.
- Intrinsic motivation to teach — You explicitly want someone who *enjoys* coaching and knowledge transfer. If they see training as a chore, they'll delegate it or phone it in, and ramp-up/productivity gains won't materialize.
Why Join Us
We promote fast and on merit, not tenure — several of our Assistant Managers have jumped two levels in under 18 months. You won't be stuck in a rigid hierarchy or fighting for budget approvals; if you deliver results, we give you more runway. We're building something unconventional here, and we need people who can move with us, not against us. If you want to lead, learn, and grow without the corporate theatre, this is the place.
Qualifications
Must have
- ◆Minimum 5 years of experience in sales, preferably in a BPO or high-volume D2C environment
- ◆At least 2 years in a managerial or team-handling role with direct reports
- ◆Proven track record of improving sales conversion rates and team productivity in a target-driven setting
- ◆Experience managing teams of 30+ people, ideally with multi-level reporting (agents + Team Leads)
Preferred
- ◆Prior experience with a D2C brand (edtech, fintech, e-commerce, telecom)
- ◆Familiarity with sales CRM tools and automated reporting dashboards
- ◆Exposure to process ramp-up or turnaround situations
Technical Skills
Must have
- ◆Strong command of MS Excel (pivot tables, VLOOKUP, conditional formatting for MIS and dashboards)
- ◆Understanding of core sales metrics: conversion rate, average handle time, daily productivity, attrition %
- ◆Ability to prepare and interpret sales reports, performance dashboards, and escalation logs
- ◆Knowledge of performance management frameworks (coaching cadences, PIPs, feedback loops)
- ◆Experience conducting daily huddles, weekly reviews, and monthly business reviews
Optional
- ◆Familiarity with Salesforce, Zoho, or similar CRM platforms
- ◆Basic data visualization tools (Google Data Studio, Tableau, Power BI)
- ◆Exposure to workforce management or scheduling tools
Who You Are
- ◆Natural coach and knowledge-sharer — enjoys developing others and transferring skills
- ◆Empathetic listener who builds trust with frontline teams, especially in high-pressure environments
- ◆Adaptable and open to change — thrives when processes, targets, or strategies shift mid-quarter
- ◆Comfortable making quick decisions with incomplete data during escalations or floor crises
- ◆Assertive but approachable — can hold people accountable without alienating them
- ◆Proactive problem-solver who spots performance gaps early and acts before they become fires
- ◆Energizing presence — can rally a burnt-out team and sustain morale through tough cycles
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.