Tele calling Collections Executive (DRA Certified)
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
We're hiring DRA-certified Collections Executives for our Ahmedabad office to manage outbound/inbound collections across banking and NBFC portfolios. You'll handle delinquent accounts across varying buckets (0–30 / 30–60 / 60–90+ DPD), drive PTP conversions per client targets, and maintain strict RBI compliance. This is a target-driven, on-site role that rewards assertiveness, follow-up discipline, and data integrity in a high-volume collections environment.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
The ideal candidate is a disciplined executor who thrives on converting difficult conversations into concrete commitments (The Closer), while maintaining rigorous process adherence, accurate data hygiene, and compliance discipline (The Operator). They don't need hand-holding or motivation — they wake up ready to hit the dialer, chase down PTPs, and close accounts within resolution timelines, all while keeping their CRM spotless and their compliance scores clean.
- Follow-up tenacity without micromanagement — The main failure mode here is poor follow-up discipline — letting PTPs slip, not chasing commitments on due dates, or waiting for the TL to remind them. Top performers are self-driven about closing loops.
- Integrity under target pressure — A common performance issue is marking false or invalid PTPs to inflate numbers, making misleading promises to customers, or gaming dispositions to look productive. This destroys client trust and compliance scores.
- Emotional detachment from rejection — Collections involves high daily rejection rates, verbal abuse, and broken promises. Candidates who internalize customer hostility or take missed targets personally burn out or become demotivated within 3 months.
Why Join Us
Mas Callnet India isn't another fly-by-night BPO — we're a 26-year-old, ISO-certified organization with 250+ global clients and a proven track record in BFSI collections. If you're tired of dead-end agency roles with no growth path, we offer a clear ladder from Executive to Senior Executive to Team Leader, backed by structured training and AI-powered tools that make your job easier, not harder. You'll work with stable, long-term client portfolios (not constantly shifting campaigns), get real mentorship from experienced managers, and build a sustainable career in collections — not just chase monthly payouts.
Qualifications
Must have
- ◆Valid DRA (Debt Recovery Agent) Certification from an RBI-recognized/authorized training institute (certificate must be produced at interview)
- ◆Minimum 1 year of verifiable collections/recovery experience in BPO, collections agency, or NBFC environment
- ◆Working knowledge of RBI guidelines on debt recovery and Fair Practices Code
- ◆Willingness to work on-site full-time from Ahmedabad office (F-15, Jal Darshan Co-operative Society, Ashram Road)
Preferred
- ◆Experience handling multiple delinquency buckets (early/mid/hard bucket) for banking or NBFC portfolios
- ◆Prior work in agency or BPO collections environments (preferred over direct bank employment)
- ◆Familiarity with collections dialers, CRM tools, and MS Excel for daily reporting
Technical Skills
Must have
- ◆Proficiency with collections dialers and auto-dialer systems
- ◆CRM/collections management software (disposition logging, PTP tracking, account notes)
- ◆Basic MS Excel (data entry, daily reporting, PTP registers)
- ◆Understanding of delinquency bucket terminology (DPD, PTP, skip-tracing, field referral)
- ◆Knowledge of RBI Fair Practices Code and compliant calling protocols
Optional
- ◆Experience with skip-tracing tools or field coordination workflows
- ◆Exposure to AI-powered collections platforms or predictive dialers
Who You Are
- ◆Assertive negotiation style — comfortable pushing for commitments without being coercive
- ◆Target-driven mindset with ownership of monthly PTP conversion and collections value goals
- ◆Rigorous follow-up discipline — proactive about closing PTPs within resolution timelines
- ◆High integrity in customer interactions — never makes false promises or logs invalid PTPs to inflate numbers
- ◆Resilience under customer pushback, refusal, or verbal aggression
- ◆Meticulous CRM hygiene — accurate, timely disposition updates after every call
- ◆Clear, confident communication in Hindi, Gujarati, and English
- ◆Ability to escalate sensitively flagged accounts (fraud, legal, dispute) per SOP without hesitation
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.