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Neemans Private Limited

Customer Experience Consultant

Ref: #NPL-001
₹2.50 L – ₹4 L p.a.onsiteGurgaonContract1–3 yrs experience1-3 years of experience in customer support, operations, e-commerce, logistics, or BPO environmentsCustomer Experience~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
    Straight to your inbox

This is a hands-on operational role at the heart of Neeman's customer promise — you'll spend half your day validating deliveries and managing order exceptions, and the other half on customer calls ensuring every interaction reflects the brand's comfort-first ethos. You'll work across logistics, warehouse, and support teams to solve real-time issues, maintain SLA discipline, and keep the customer experience seamless as the company scales toward 100 stores.

Requirements at a glance

Qualification1-3 years of experience in customer support, operations, e-commerce, logistics, or BPO environments
Experience1–3 yrs experience
EmploymentContract
LocationGurgaon
Compensation₹2.50 L – ₹4 L p.a.
Must have
Experience with order management systems or CRM platformsStrong Excel skills: filtering, sorting, formulas, and data validationProcessing manual orders, cancellations, and order status reviewsAccurate customer and order data updates in internal systemsComfortable conducting customer validation calls
Nice to have
Exposure to logistics dashboards or courier tracking systemsExperience with helpdesk tools like Freshdesk or ZendeskFamiliarity with e-commerce platforms like Shopify, Magento, WooCommerce
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What We're Really Looking For

Personality Fit
The Operator/ The Diplomat

This role demands someone who thrives on execution precision and process discipline (The Operator) while maintaining empathy and collaboration across internal teams and customers (The Diplomat). Day-to-day, you're the person who keeps the gears turning — validating 30 deliveries before lunch, coordinating with warehouse on a pickup delay, calming a frustrated customer, and still catching a data discrepancy that would've slipped through. You don't just follow SOPs; you live them, and you know when to escalate vs. when to solve.

You'll thrive if you…
  • Exception-handling composure — 90% of this role is smooth ops, but the 10% edge cases (wrong address, missing package, irate customer) are where brand loyalty is won or lost — and where most hires crack under pressure.
  • SLA discipline without clock-watching — High performers hit TAT targets naturally because they've internalized prioritization — they're fast because they're efficient, not because they're rushing and making errors.
  • Process improvement instinct — Neeman's culture celebrates ownership and challenging norms — the best operators don't just execute SOPs, they notice when a step is redundant or a tool is slowing them down, and they speak up.

Why Join Us

Neeman's is a $22.6M-funded sustainable footwear brand that's actually walking the talk — from reclaimed tyres to Merino wool, every material choice is intentional. This isn't a faceless BPO gig; you're joining a 250-person team where the founders still show up to campaign brainstorms, where your ops insight can influence product decisions, and where 90% 5-star ratings aren't marketing fluff — they're the standard you'll help maintain. You'll get exposure to the full business engine (supply chain, marketing, product) in a way no corporate training program can replicate, plus half-yearly reviews, clear OKRs, and a culture that celebrates ownership over hierarchy. If you want to learn how a fast-growing brand actually works from the inside, this is your masterclass.

Qualifications

Must have

  • ◆0–2 years of experience in customer support, operations, e-commerce, logistics, or BPO environments
  • ◆Strong attention to detail with demonstrated ability to follow SOPs without cutting corners
  • ◆Willingness to work rotational shifts and flexible week-offs
  • ◆Comfortable handling high-volume operational tasks with accuracy under SLA pressure

Preferred

  • ◆Prior experience in a direct-to-consumer or branded e-commerce environment
  • ◆Exposure to both calling and backend ops (validation, order management, cancellations)
  • ◆Familiarity with logistics or warehouse coordination workflows

Technical Skills

Must have

  • ◆Strong Microsoft Excel (filtering, sorting, basic formulas, data validation)
  • ◆Experience with order management systems or CRM platforms
  • ◆Ability to accurately update customer and order information in internal systems
  • ◆Proficiency in processing manual orders, cancellations, and status reviews
  • ◆Comfortable conducting customer validation calls (delivery, RVP, pickup exceptions)

Optional

  • ◆Exposure to logistics dashboards or courier tracking systems
  • ◆Experience with helpdesk ticketing tools (Freshdesk, Zendesk, etc.)
  • ◆Familiarity with e-commerce platforms (Shopify, Magento, WooCommerce)

Who You Are

  • ◆Strong follow-up discipline — never lets an exception or escalation fall through the cracks
  • ◆Clear, empathetic communication on customer calls without sounding scripted
  • ◆Comfortable coordinating across teams (logistics, warehouse, support) to close loops quickly
  • ◆Resilient under volume pressure — can maintain accuracy when handling 50+ tasks a day
  • ◆Problem-solving instinct for operational edge cases not covered in SOPs
  • ◆Ownership mentality — treats every order like it's their own purchase
  • ◆Quick learner who absorbs feedback and adjusts behavior in real time

Open interview slots

No slots currently open — check back soon.