Customer Experience Expert
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
Guide business owners, MSMEs, and sales agents through registration and onboarding on a B2B platform connecting verified professionals with opportunities. This is a voice-based customer support role where you explain processes step-by-step, assist with account creation, resolve queries, and ensure a smooth onboarding journey for professionals and businesses alike.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
- Process explanation clarity
- Professional tone with business owners
- Patience with varied tech literacy
Technical Skills
Must have
- ◆Excellent English communication (speaking and understanding)
- ◆Good Hindi communication skills
- ◆Customer handling and active listening abilities
- ◆Confidence speaking with business owners and professionals
- ◆Basic computer and mobile application navigation skills
- ◆Clear pronunciation and professional phone etiquette
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.