Customer Success Executive – Telesales (Debt Settlement)
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
This is a high-intensity outbound telesales role in the debt settlement space — you'll be helping customers with unsecured loan burdens negotiate settlements with banks. Expect 200–250 calls daily, 5 conversions minimum, and real pressure to perform. It's not a coasting gig, but if you can handle rejection, stay resilient, and close deals while genuinely helping people, this is where grit pays off.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
You're primarily a Closer — you thrive on hitting numbers, converting leads, and winning deals under pressure. But you blend that with Diplomat instincts: you know when to slow down, listen deeply to a struggling customer's story, and frame the settlement plan as genuine help rather than a hard sell. You're not just a volume dialer — you're someone who can pivot from empathy to assertiveness in the same call, close ethically, and still sleep well at night because you actually solved a problem.
- Rejection resilience (emotional recovery speed) — With 200–250 daily calls and a ~2% conversion rate, you'll hear 'no' or worse 190+ times a day. Top performers bounce back within seconds, not minutes — they don't internalize rejection or let one bad call poison the next 10.
- Ethical edge (comfort operating in gray zones) — Debt settlement lives in a morally ambiguous space — you're helping people, but also selling a paid service to financially distressed individuals. Top performers can sell hard without guilt-tripping or overselling, and stay compliant without becoming robotic.
- Tactical empathy (listening to close, not just to comfort) — You need to extract real pain points (fear of legal action, harassment from collectors, credit score damage) and use them to position the settlement plan as urgent relief — not just sympathize and move on. Listening serves the close.
Why Join Us
We don't promote by the book — we promote fast based on what you deliver. Multiple advisors who joined at your level are now Team Leaders or Managers. You'll learn a specialized skill (debt restructuring) that most telesales roles don't teach, earn uncapped incentives, and work a predictable 10–7 shift with Sundays off (rare in BPO). If you're tired of being a number in a giant bank's call center and want a place that rewards hustle with real upward mobility, this is it.
Qualifications
Must have
- ◆Minimum 8–12 months of telesales experience specifically in Money Transactional LOB (financial services, loans, credit, collections, etc.)
- ◆Regular graduation degree (B.Tech/Engineering graduates NOT eligible)
- ◆Fluency in Hindi AND English (spoken and written)
- ◆Maximum age 28 years
- ◆Unmarried status (due to shift requirements and client specifications)
- ◆Clear employment history with dates (MM/YYYY format) and documented telesales responsibilities
Preferred
- ◆Prior experience in debt settlement, loan restructuring, or unsecured lending products
- ◆Demonstrated track record of consistently exceeding sales targets
- ◆Experience working in high-volume outbound calling environments (150+ calls/day)
- ◆Familiarity with CRM systems (Salesforce, Zoho, or similar)
Technical Skills
Must have
- ◆Proficiency in CRM data entry and lead management
- ◆Basic MS Office (Excel for tracking, Word for documentation)
- ◆Ability to navigate financial product features and eligibility criteria
- ◆Understanding of compliance and regulatory requirements in financial sales
- ◆Call scripting and pitch customization based on customer profile
Optional
- ◆Experience with predictive dialer or auto-dialer systems
- ◆Knowledge of debt settlement processes and bank negotiation protocols
- ◆Exposure to credit bureau reports (CIBIL, Experian, etc.)
Who You Are
- ◆Handles 200+ daily rejections without losing energy or optimism
- ◆Listens deeply to customer pain points before pitching solutions
- ◆Closes aggressively while maintaining ethical boundaries and compliance
- ◆Stays disciplined under conversion pressure without cutting corners
- ◆Builds trust quickly with financially distressed customers over the phone
- ◆Maintains high energy and focus across 9-hour calling shifts
- ◆Follows up persistently without being pushy or spammy
- ◆Adapts pitch in real-time based on customer objections and tone
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.