Customer Success Executive – Telesales
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- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
This is a high-volume outbound telesales role where you'll make 150–200 calls daily to customers navigating financial challenges. You'll build trust through empathetic listening while driving conversions, turning emotionally charged conversations into meaningful outcomes. It's not for the faint-hearted — this role demands emotional resilience, disciplined follow-up, and the hunger to prove yourself in a target-driven environment where performance unlocks fast promotion.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
This role demands someone who can simultaneously drive toward conversion targets with relentless energy (The Closer) while navigating emotionally sensitive customer situations with empathy and patience (The Diplomat). Day-to-day, this looks like making 150+ calls with unwavering energy, absorbing rejection without flinching, then immediately shifting into active-listening mode when a stressed customer finally picks up — turning defensiveness into trust through genuine rapport, not script-reading.
- Recovery Speed After Rejection — In a 150–200 call/day environment, advisors face constant rejection and emotionally draining conversations. Top performers compartmentalize and reset within seconds, maintaining energy and tone quality across the entire shift rather than spiraling after a tough call — this determines whether they can sustain performance consistency day after day.
- Follow-Up Tenacity Without Being Pushy — The best performers keep leads warm through disciplined, multi-touch follow-up that feels helpful rather than harassing — critical when customers are emotionally fragile and easily spooked by aggressive sales tactics. This separates advisors who build pipeline from those who burn leads.
- Hunger for Internal Mobility Over External Perks — Mascallnet's real value proposition is fast promotion (advisor-to-Team-Leader pipeline), not fancy perks or high base pay. Candidates motivated by quick title growth and proving themselves will thrive and stay; those chasing compensation or lifestyle fit will churn within months once the grind becomes real.
Why Join Us
Mascallnet doesn't do corporate ladders — we do rocket ships. Advisors who joined as freshers are now leading teams, because we promote on performance, not tenure. You'll get daily coaching from Team Leaders who monitor calls in real-time, spot gaps immediately, and give you actionable feedback instead of waiting for monthly reviews. Yes, the shifts can run long and the calls are tough, but if you're the kind of person who wants to build real sales chops and earn your stripes in a place that actually notices hustle, this is where you prove yourself and climb faster than you'd get a title change anywhere else. We don't just go by the book — we write new ones with people who show up ready to win.
Qualifications
Must have
- ◆Regular graduation (non-engineering degree required)
- ◆Age 28 or below
- ◆Unmarried (due to extended shift requirements)
- ◆Fluency in a regional language along with Hindi or English
Preferred
- ◆8–12 months of telesales or customer-facing experience
- ◆Background in financial services or B2C outbound sales
- ◆Demonstrated achievement of sales targets in previous roles
Technical Skills
Must have
- ◆Ability to make 150–200 outbound calls daily with discipline
- ◆Basic computer literacy and data entry skills
- ◆Comfort with CRM systems or willingness to learn quickly
- ◆Phone etiquette and professional voice modulation
Optional
- ◆Experience with Zoho, Salesforce, or similar CRM platforms
- ◆Familiarity with lead management and follow-up tracking
- ◆Knowledge of compliance and quality standards in telesales
Who You Are
- ◆Active listening — genuinely hears customer concerns without rushing to pitch
- ◆Emotional resilience — bounces back after rejection or difficult calls without losing energy
- ◆Persistent follow-up discipline — tracks and re-engages leads over multiple touchpoints without being pushy
- ◆Empathetic persuasion — builds trust even with defensive or stressed customers in financial distress
- ◆Coachability — absorbs daily feedback from Team Leaders and applies it immediately
- ◆Comfortable with ambiguity and emotionally charged conversations
- ◆Self-motivated to hit targets without constant supervision
- ◆Thrives under pressure, extended shift hours, and unpredictable scheduling
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.