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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Customer Success Expert - Service

Ref: #MCI-091
₹20K – ₹26K/moonsiteNoida Sector - 62full_time0–2 yrs experienceOperations~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
    Straight to your inbox

Handle customer queries across phone, email, and chat channels to deliver quick resolutions and maintain high satisfaction scores. This is a customer-first role where calm problem-solving and clear communication determine success. Freshers with strong communication skills welcome.

Requirements at a glance

Experience0–2 yrs experience
Employmentfull_time
LocationNoida Sector - 62
Compensation₹20K – ₹26K/mo
Nice to have
Excellent verbal and written communication in English and HindiActive listening and empathy — ability to understand customer pain points quicklyProblem-solving mindset with a customer-first attitudeAbility to stay calm under pressure and handle frustrated customers professionallyPrior customer service or call center experience (voice/non-voice)Familiarity with Freshdesk, Zendesk, or similar ticketing systemsHindi typing skills for chat support
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What We're Really Looking For

You'll thrive if you…
  • Emotional regulation under customer frustration
  • Documentation discipline
  • Proactive escalation judgment

Technical Skills

Must have

  • ◆Excellent verbal and written communication in English and Hindi
  • ◆Active listening and empathy — ability to understand customer pain points quickly
  • ◆Problem-solving mindset with a customer-first attitude
  • ◆Ability to stay calm under pressure and handle frustrated customers professionally

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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