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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Customer Success Expert - Service

Ref: #MCI-084
₹2.40 L – ₹3.12 L p.a.onsiteNoida Sector - 62Full-time0–2 yrs experienceClass 12Operations~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
    Straight to your inbox

Handle customer queries across calls, chats, and emails with a professional, solution-focused approach. You'll be the first line of support, resolving issues within TAT while maintaining accurate records. Freshers with strong Hindi + English communication and a customer-first mindset are welcome.

Requirements at a glance

QualificationClass 12
Experience0–2 yrs experience
EmploymentFull-time
LocationNoida Sector - 62
Compensation₹2.40 L – ₹3.12 L p.a.
Must have
Good verbal and written communication skills in Hindi and EnglishCustomer-focused attitude with patience and active listeningProblem-solving mindset — ability to think on your feet and de-escalateAbility to handle frustrated or upset customers professionallyWillingness to work in shifts (day/rotational as per business need)Prior experience in Customer Service, BPO, or call center roles (0-1 years)Knowledge of complaint handling frameworks or customer service best practices
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What We're Really Looking For

You'll thrive if you…
  • Empathy under pressure
  • Active listening
  • Adaptability to scripts and SOPs

Technical Skills

Must have

  • ◆Good verbal and written communication skills in Hindi and English
  • ◆Customer-focused attitude with patience and active listening
  • ◆Problem-solving mindset — ability to think on your feet and de-escalate
  • ◆Ability to handle frustrated or upset customers professionally
  • ◆Willingness to work in shifts (day/rotational as per business need)

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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