Customer Success Expert – Sales
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
You'll be the voice converting warm e-commerce leads into completed purchases — talking to customers who've already shown interest (cart abandoners, site browsers) and helping them say yes. This is high-volume outbound calling (150–250 calls daily) for a mass-market e-commerce brand, selling lifestyle, fashion, and home products. If you thrive on targets, love the thrill of closing a sale, and want structured growth in a performance-driven BPO environment, this is your arena.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
This person lives for the thrill of converting a maybe into a yes — they're energized by targets, comfortable with rejection, and treat every call like a game they intend to win. The Operator side keeps them disciplined: they follow process, maintain CRM hygiene, show up on time every day, and don't let emotions derail their rhythm. Day-to-day, they're the advisor who hits 200+ calls without losing steam, turns objections into opportunities, and celebrates wins without dwelling on losses.
- Recovery velocity after rejection — In a 150-call day, 80–90% of calls will end in 'no' or hang-ups — top performers reset emotionally within seconds and approach the next call with fresh energy, while weak performers carry negativity forward and spiral downward.
- Intrinsic competitiveness (not just compliance) — Candidates motivated purely by 'showing up and following rules' plateau quickly — those who genuinely want to beat yesterday's numbers or outperform peers sustain high performance and self-coach when targets slip.
- Selective persistence (knows when to pivot vs. push) — Wasting 10 minutes on a dead lead kills daily call volume and conversion rates — top performers read customer cues, qualify interest quickly, and move on when the signal is clear, while poor performers either give up too fast or waste time on lost causes.
Why Join Us
Unlike standing on a retail floor all day, you'll build real e-commerce sales skills in a stable, structured BPO environment with clear progression — top performers move to Team Leader roles based purely on results. You'll earn attractive monthly incentives (₹5K–₹20K+ on top of base salary) tied directly to your conversions, work with one of India's leading online shopping brands, and get daily coaching from experienced sales leaders. This isn't a dead-end call center job — it's a launchpad for anyone who wants to prove they can sell, handle rejection, and build a career in performance-based sales.
Qualifications
Must have
- ◆Minimum 12th Pass qualification
- ◆Strong verbal communication skills in Hindi and English
- ◆Comfort handling high call volumes (150–250 outbound calls daily)
- ◆Willingness to work rotational shifts and occasional shift extensions (30–35 mins)
- ◆Excellent attendance and punctuality
- ◆Basic computer literacy and comfort navigating CRM systems
Preferred
- ◆Previous BPO, telesales, or retail sales experience
- ◆Familiarity with e-commerce platforms and online shopping customer behavior
- ◆Prior experience in target-driven sales environments
Technical Skills
Must have
- ◆CRM navigation and data entry accuracy
- ◆Basic computer operations (typing, multitasking across tabs)
- ◆Understanding of e-commerce checkout flows and cart abandonment
- ◆Ability to follow structured sales scripts and process compliance guidelines
Optional
- ◆Experience with helpdesk or ticketing tools
- ◆Knowledge of fashion/lifestyle product categories
Who You Are
- ◆Comfortable with rejection and bouncing back immediately
- ◆Persuasive communication — can handle objections without being pushy
- ◆Self-motivated and competitive — driven by hitting targets, not just clocking hours
- ◆Disciplined and process-oriented — follows quality/compliance standards without constant oversight
- ◆Resilience under pressure — maintains energy and positivity through high call volumes
- ◆Quick learner — absorbs product knowledge and sales techniques rapidly
- ◆Builds trust and rapport in short conversations with strangers
- ◆Ownership mindset — treats every lead like it's their own customer to win
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.