Customer Success Expert – Healthcare Chat Process
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
Handle customer queries via live chat for an international healthcare/wellness process. You'll assist customers with product and service questions, maintain quality and productivity targets, and ensure empathetic, accurate communication across multiple concurrent chats. Night shifts are part of the rotation.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
- Written clarity under pressure
- Empathetic tone without over-involvement
- Task-switching agility
Technical Skills
Must have
- ◆Fluent English communication (written)
- ◆Excellent grammar and sentence construction
- ◆Good typing speed (minimum 30-35 WPM) with high accuracy
- ◆Customer handling and multitasking ability
- ◆Willingness to work rotational shifts including night shifts
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.