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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

MIS Executive

Ref: #MCI-073
Pay not disclosedonsiteAshram Road, Ahmedabadfull_time1–3 yrs experienceOperations~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
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MIS Executive for SBI Credit Card Collections process at MAS CallNet India Pvt. Ltd. You'll own daily/weekly/monthly reporting, workforce planning analytics, and operational dashboards that directly drive manpower allocation and performance tracking. High-volume BPO environment — accuracy and speed under deadline pressure are non-negotiable.

Requirements at a glance

Experience1–3 yrs experience
Employmentfull_time
LocationAshram Road, Ahmedabad
Nice to have
Advanced MS Excel (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, macros basics)MIS reporting experience in BPO/call center/collections environment (1–3 years)Workforce management fundamentals (occupancy, shrinkage, adherence, FTE calculation)Strong numerical accuracy and attention to detail under tight deadlinesAbility to work with large datasets (10k+ rows) and reconcile data across sourcesGood written and verbal communication (English + Hindi) for stakeholder coordinationExposure to Power BI, Tableau or Google Data Studio for dashboard automationFamiliarity with collections KPIs (PTP%, RPC, resolution rate, bucket movement)Basic SQL or database query experiencePrior experience with SBI Credit Card or banking BPO processes
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What We're Really Looking For

You'll thrive if you…
  • Deadline discipline
  • Forensic attention to detail
  • Calm under ambiguity

Technical Skills

Must have

  • ◆Advanced MS Excel (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, macros basics)
  • ◆MIS reporting experience in BPO/call center/collections environment (1–3 years)
  • ◆Workforce management fundamentals (occupancy, shrinkage, adherence, FTE calculation)
  • ◆Strong numerical accuracy and attention to detail under tight deadlines
  • ◆Ability to work with large datasets (10k+ rows) and reconcile data across sources
  • ◆Good written and verbal communication (English + Hindi) for stakeholder coordination

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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