Operations Manager - Sales
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
Drive a BPO sales team to consistent target achievement through operational rigor, performance coaching, and tactical interventions. Own daily/weekly/monthly sales metrics, diagnose pipeline bottlenecks, and translate pressure into motivation. This is a hands-on leadership role where your ability to hold performance bars high while keeping morale intact decides team output.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
- Performance confrontation comfort
- Pressure absorption
- Real-time diagnostic speed
Technical Skills
Must have
- ◆5+ years in BPO operations with at least 3 years managing sales teams (telesales, inside sales, or outbound)
- ◆Proven track record of meeting/exceeding team sales targets in a high-pressure BPO environment
- ◆Strong grasp of sales metrics: conversion funnels, average deal size, activity vs. outcome, attrition impact
- ◆Hands-on coaching ability — can listen to a call, diagnose the gap, and script the fix on the spot
- ◆Clear, assertive communication in English and Hindi — can motivate under pressure and hold accountability without alienating
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.