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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Team Leader - Customer Support & Sales

₹25,000 – ₹30,000 /moonsiteNoida, Sector 62full_time1–3 yrs experienceCustomer Experience & Operations~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
    Straight to your inbox

Manage a front-line team handling omnichannel customer support and sales for grooming & personal care products. Drive performance across voice, non-voice, e-commerce post-sales, and logistics coordination. This is a hands-on leadership role requiring strong customer handling, sales acumen, regional language fluency, and the ability to coach in a fast-paced, target-driven BPO environment.

Requirements at a glance

Experience1–3 yrs experience
Employmentfull_time
LocationNoida, Sector 62
Compensation₹25,000 – ₹30,000 /mo
Nice to have
1-3 years in BPO/customer support/sales; prior team handling or supervisory experience strongly preferredHands-on experience in both voice and non-voice processes (email, chat, social media support)Strong working knowledge of e-commerce post-sales operations: order management, logistics tracking, returns, refunds, RTO/NDR handlingExcellent spoken and written English communicationFluency in at least one South Indian language: Tamil, Telugu, Kannada, or Malayalam (mandatory)Proficiency in MS Excel, MIS dashboards, and performance reportingDemonstrated ability to coach, give feedback, and drive team performance in a target-driven environmentExperience in grooming/personal care or consumer goods verticalFamiliarity with CRM/helpdesk tools (Zendesk, Freshdesk, Salesforce)Prior exposure to social media customer support (Instagram, Facebook, WhatsApp Business)Six Sigma or quality certification
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What We're Really Looking For

You'll thrive if you…
  • Real-time problem-solving under pressure
  • Coaching resilience
  • Cross-functional diplomacy

Technical Skills

Must have

  • ◆1-3 years in BPO/customer support/sales; prior team handling or supervisory experience strongly preferred
  • ◆Hands-on experience in both voice and non-voice processes (email, chat, social media support)
  • ◆Strong working knowledge of e-commerce post-sales operations: order management, logistics tracking, returns, refunds, RTO/NDR handling
  • ◆Excellent spoken and written English communication
  • ◆Fluency in at least one South Indian language: Tamil, Telugu, Kannada, or Malayalam (mandatory)
  • ◆Proficiency in MS Excel, MIS dashboards, and performance reporting
  • ◆Demonstrated ability to coach, give feedback, and drive team performance in a target-driven environment

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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Open interview slots

Fri, 21 Aug, 05:00 pm IST
30 min interview
Mon, 24 Aug, 03:00 pm IST
30 min interview