Team Leader - Sales Operations
- Step 1Submit ApplicationTakes 2 minutes
- Step 2Structured ScreeningAbout 15 minutes
- Step 3Interview InviteStraight to your inbox
Lead a frontline sales team in a BPO environment, driving daily target achievement and coaching team members through performance gaps. You'll bridge between floor execution and management expectations, handling escalations, tracking metrics, and keeping your team motivated through high-pressure cycles.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
- Real-time decision-making under pressure
- Emotional resilience and optimism
- Coaching patience with accountability
Technical Skills
Must have
- ◆Minimum 3 years of BPO sales experience with proven track record of meeting targets
- ◆Strong command of Hindi and English for coaching, customer escalations, and reporting
- ◆Ability to analyze real-time metrics and make quick floor decisions to course-correct performance
- ◆Conflict resolution and motivational coaching skills for diverse team profiles
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.