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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Telecollection Manager

Ref: #MCI-068
₹8 L – ₹10 L p.a.onsiteAshram Road, Ahmedabadfull_time5–10 yrs experienceOperations~15-20 min to apply + screen
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  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
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Lead and drive a large-scale Credit Card Telecollections operation managing Team Leaders and collection teams across 60-90+ day delinquency buckets. Own monthly recovery targets, productivity metrics, quality compliance, and operational excellence. This is a hands-on leadership role requiring deep Credit Card collections expertise, strong people management, and the ability to execute under pressure while maintaining quality and compliance standards.

Requirements at a glance

Experience5–10 yrs experience
Employmentfull_time
LocationAshram Road, Ahmedabad
Compensation₹8 L – ₹10 L p.a.
Nice to have
5+ years Collections or Call Centre Operations with minimum 2 years specifically in Credit Card TelecollectionsProven experience managing Team Leaders or large collection teams (50+ executives minimum)Strong working knowledge of 60-90+ day delinquency bucket collections, recovery strategies, PTP management, and negotiation tacticsHands-on expertise with collection metrics (recovery rate, PTP conversion, RPC, dial efficiency, resolution rate) and MIS reportingAdvanced Excel proficiency for performance analysis, dashboards, and root cause analysisDeep understanding of dialer systems, CRM/collection management platforms, and capacity planningExperience with banks or established BPOs handling Credit Card Collections portfoliosExperience managing 100+ collection executives or launching/scaling collection processesDRA (Debt Recovery Agent) CertificationExposure to multiple credit card portfolios or NBFC collections operations
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What We're Really Looking For

You'll thrive if you…
  • Pressure resilience under monthly recovery targets
  • Tactical decision-making with incomplete information
  • Empathetic assertiveness in conflict resolution

Technical Skills

Must have

  • ◆5+ years Collections or Call Centre Operations with minimum 2 years specifically in Credit Card Telecollections
  • ◆Proven experience managing Team Leaders or large collection teams (50+ executives minimum)
  • ◆Strong working knowledge of 60-90+ day delinquency bucket collections, recovery strategies, PTP management, and negotiation tactics
  • ◆Hands-on expertise with collection metrics (recovery rate, PTP conversion, RPC, dial efficiency, resolution rate) and MIS reporting
  • ◆Advanced Excel proficiency for performance analysis, dashboards, and root cause analysis
  • ◆Deep understanding of dialer systems, CRM/collection management platforms, and capacity planning

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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