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Mas Callnet India (P) Ltd logo
Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Telecollection QA (Credit Card Collections)

Ref: #MCI-069
Pay not disclosedonsiteAshram Road, Ahmedabadfull_time1–3 yrs experienceOperations~15-20 min to apply + screen
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What happens after you apply
  1. Step 1
    Submit Application
    Takes 2 minutes
  2. Step 2
    Structured Screening
    About 15 minutes
  3. Step 3
    Interview Invite
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Monitor and audit collection calls in the 60–90 days credit card delinquency bucket, ensuring strict compliance with RBI/DRA guidelines and client standards. Drive quality improvement through structured feedback, coaching, and calibration sessions with collection executives. Own quality metrics, identify process gaps, and partner with operations to reduce critical errors while maintaining regulatory hygiene.

Requirements at a glance

Experience1–3 yrs experience
Employmentfull_time
LocationAshram Road, Ahmedabad
Nice to have
1–3 years in credit card collections or BPO quality auditing, with at least 1 year as a QA in collectionsWorking knowledge of RBI collection guidelines and DRA Code of Conduct—able to spot breaches in live callsStrong call listening and analytical skills—can dissect 5-minute calls, score 15+ parameters, and write crisp feedback in 10 minutesMS Excel proficiency for pivot tables, VLOOKUP, trend charts, and quality dashboardsConstructive coaching ability—give feedback that motivates improvement, not just criticismHindi + English fluency for auditing bilingual collection calls and writing reportsPrior experience in 60–90 days delinquency bucket (understands customer psychology, negotiation patterns)Exposure to quality frameworks like COPC, Six Sigma, or client-specific scorecardsPresentation skills for delivering quality insights in ops review meetingsFamiliarity with call recording tools (Callminer, NICE, Verint) and CRM systems
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What We're Really Looking For

You'll thrive if you…
  • Regulatory vigilance
  • Objective detachment
  • Coaching empathy

Technical Skills

Must have

  • ◆1–3 years in credit card collections or BPO quality auditing, with at least 1 year as a QA in collections
  • ◆Working knowledge of RBI collection guidelines and DRA Code of Conduct—able to spot breaches in live calls
  • ◆Strong call listening and analytical skills—can dissect 5-minute calls, score 15+ parameters, and write crisp feedback in 10 minutes
  • ◆MS Excel proficiency for pivot tables, VLOOKUP, trend charts, and quality dashboards
  • ◆Constructive coaching ability—give feedback that motivates improvement, not just criticism
  • ◆Hindi + English fluency for auditing bilingual collection calls and writing reports

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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