Telecollection Team Leader
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- Step 2Structured ScreeningAbout 15 minutes
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Lead a team of 15-25 Collection Executives handling Credit Card Collections (60-90 Days Delinquency) for Mas Callnet India. Drive monthly recovery targets, coach negotiation tactics, manage shrinkage and attrition, ensure DRA compliance, and handle escalations—all while maintaining customer respect and regulatory hygiene in a fast-paced BFSI-BPO environment.
Requirements at a glance
Quick 30-second check — fill what applies and we'll show how this role lines up. Purely informational; you can always apply anyway.
What We're Really Looking For
- Empathy under pressure
- Data-driven decision making
- Conflict resolution speed
Technical Skills
Must have
- ◆2-4 years in Credit Card Collections with minimum 1 year as Team Leader (60-90 Days Delinquency bucket preferred)
- ◆Strong people management and leadership—proven ability to coach, motivate, and performance-manage a 15-25 member team
- ◆Excellent negotiation and de-escalation skills; ability to handle irate customers and convert promises-to-pay
- ◆Solid Excel and MIS reporting—daily dashboards, recovery tracking, shrinkage analysis
- ◆Deep knowledge of DRA guidelines, collection strategies, and BFSI compliance norms
About Mas Callnet India (P) Ltd
Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.