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Mas Callnet India (P) Ltd
GST-verified employer
www.mascallnet.ai

Telecollection Trainer

Ref: #MCI-066
₹25K – ₹30K/moonsiteAshram Road, Ahmedabadfull_time2–4 yrs experienceOperations~15-20 min to apply + screen
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  2. Step 2
    Structured Screening
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Design and deliver training programs for Credit Card Collection Executives working 60-90 day delinquency buckets. You'll build capability in negotiation, compliance (RBI/DRA), objection handling, and empathetic recovery conversations — then measure impact through certification scores and post-training performance lift. This is floor-connected training: classroom + mock calls + side-by-side coaching.

Requirements at a glance

Experience2–4 yrs experience
Employmentfull_time
LocationAshram Road, Ahmedabad
Compensation₹25K – ₹30K/mo
Nice to have
2-4 years hands-on experience in Credit Card Collections or BPO Operations, with deep understanding of 60-90 day delinquency bucket dynamicsMinimum 1 year as a Process Trainer in Collections, Banking, or Financial Services — proven track record of improving trainee performance metricsWorking knowledge of RBI guidelines for debt recovery and DRA (Debt Recovery Agent) compliance standards — ability to translate regulations into clear training modulesExcellent presentation and facilitation skills — comfort running classroom sessions for 15-25 trainees and delivering feedback in live call monitoringStrong coaching ability — can diagnose performance gaps (poor negotiation, compliance lapses, low empathy) and design targeted interventionsProficiency in MS Excel (pivot tables, training MIS), PowerPoint (content creation), and MS Word (SOP documentation)Experience training on specific collection software/dialers (e.g., Avaya, Finacle, collection CRMs)Certification in training methodologies (ADDIE, Kirkpatrick Model, Train-the-Trainer programs)Exposure to cross-functional training (Sales, Customer Service) in BFSI domainFamiliarity with gamification or learning management systems (LMS) for tracking training effectiveness
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What We're Really Looking For

You'll thrive if you…
  • Empathy under pressure
  • Diagnostic precision
  • Regulatory fluency

Technical Skills

Must have

  • ◆2-4 years hands-on experience in Credit Card Collections or BPO Operations, with deep understanding of 60-90 day delinquency bucket dynamics
  • ◆Minimum 1 year as a Process Trainer in Collections, Banking, or Financial Services — proven track record of improving trainee performance metrics
  • ◆Working knowledge of RBI guidelines for debt recovery and DRA (Debt Recovery Agent) compliance standards — ability to translate regulations into clear training modules
  • ◆Excellent presentation and facilitation skills — comfort running classroom sessions for 15-25 trainees and delivering feedback in live call monitoring
  • ◆Strong coaching ability — can diagnose performance gaps (poor negotiation, compliance lapses, low empathy) and design targeted interventions
  • ◆Proficiency in MS Excel (pivot tables, training MIS), PowerPoint (content creation), and MS Word (SOP documentation)

About Mas Callnet India (P) Ltd

Mas callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) and customer experience management company delivering end-to-end voice, non-voice, collections, customer support, sales, back-office, and digital process solutions. We partner with organizations across BFSI, fintech, e-commerce, telecom, and other industries to help them improve operational efficiency, customer satisfaction, and business growth. Driven by technology, data, and people, we combine AI-powered insights with a highly skilled workforce to deliver measurable business outcomes. With a strong focus on innovation, quality, compliance, and continuous learning, we provide an environment where employees can build rewarding careers while helping clients achieve operational excellence.

1st Floor, C-27, Trapezoid IT Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
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